Shipping & Returns

Order Processing:

All orders are submitted within 24 hours after being received.
Please ensure that all shipping information is correct at checkout, as we are unable to change details after an order is placed.

Shipping Methods and Rates:

We offer Free Standard Shipping
Shipping rates are calculated based on your location and the size/weight of the items you order.

International Shipping:

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can also track your order status directly on the shipping carrier's website.

Shipping Delays:

While we strive to meet all shipping timeframes, some delays may occur due to factors beyond our control (e.g., weather, customs, etc.). We appreciate your patience and understanding.

Lost or Damaged Items:

If your order is lost or damaged during transit, please contact us at exceed@superar.shop within 7 days of receiving the shipping notification so we can assist with filing a claim.

Returns and Exchanges:

We want you to be completely satisfied with your purchase! If you're not happy, you can return most items within 30 days from the date of receipt.
To be eligible for a return, items must be in new, unused condition, and in their original packaging.

How to Return:

Contact Us: Reach out to our customer service team at exceed@superar.shop to initiate a return. Include your order number and the reason for the return.
Return Authorization: Once approved, we will provide you with a return authorization number (RAN) and return shipping instructions.
Ship the Item Back: Package the item securely and return it to the provided address. You are responsible for return shipping costs unless the item was defective or damaged.

Refunds:

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method.
Please note that refunds may take 5-10 business days to appear on your statement, depending on your payment provider.

Exchanges:

We do not offer direct exchanges, but you can return the original item for a refund and place a new order for a replacement item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at exceed@superar.shop. We will arrange for a replacement or refund as appropriate.

Sale Items: